Warranty & Repairs

CTI's long term commitment to our customers includes having standard items in stock, having long term availability of items or their equivalent, and repairing out of warranty items on a "flat rate" basis. Before returning any item, please contact the factory for a Return Material Authorization (RMA) number.
CTI Electronics ∙ 110 Old South Avenue ∙ Stratford, CT USA 06615 
Tel: 203-386-9779 ∙ Fax: 203-378-4986 ∙ Email: "sales at ctielectronics dot com"

Repair and Return Policy: Document 811681 (PDF)
Review repair and return policies before contacting CTI Electronics for a Return Material Authorization (RMA) number.

Limited Warranty Policy: Document 811684 (PDF)
Review limited warranty policies to find out if your industrial keyboard, Industrial Mouse™ pointing device, industrial joystick, or industrial trackball is covered under warranty. 

Packing Instructions for RMA Units: Document 837001 (PDF)
Please refer to these instructions for the proper method for returning RMA units to CTI Electronics.